TERMS & CONDITIONS

 Minimum Order Quantity

Restrictions may apply with different decoration processes.

Embroidery: No minimum

Screen Printing: 12+ garments/pieces

Vinyl: No Minimum

Promotional Products: Varies by product type 

Minimums are based on using the same logo colors. Mixing styles is OK, however, there is a minimum of at least 3 pieces/style. Different materials such as cotton vs. poly will also require separate minimums, depending on decoration process. 

TURNAROUND TIMES

Final turnaround time is based upon submission and approval of the final customer artwork proof.

7-10 BUSINESS DAY "STANDARD" TURNAROUND

  • 7-10 Business Day Standard turnaround applies only to our standard screen printing and embroidery services. And vinyl jobs

  • Standard screen printing and embroidery refers to under 500 pieces / garments with typical print placement / colors. 

  • Turnaround time starts upon approval and down-payment of the invoice

5 BUSINESS DAY RUSH

  • 5 Day Rush orders complete and are ready to be picked-up and/or shipped within 5 days from approval of artwork proof 

  • Our daily ordering, approval & payment cutoff time is 3:00 pm EST. 

  • 5 Day Rush orders require an art approval within 2 hours of being sent. 

  • Design work / requests will add a minimum of 24 hours to the timeline

  • Customer is responsible for paying any additional expedited shipping costs. 

Additional Timeline

  • Products that require additional finishing (folding & bagging, hem tags, removal and edits to garments) and multi-process (screen printing + embroidery) will require additional 2-4 business days

  • Promotional items are subjected to a different turnaround based on specific items. 

RUSH ORDERS:

Customers with a specific in-hands date need to communicate that clearly prior to placing the order. Any changes made to the final artwork design will delay the overall turnaround time. All turnaround times are subject to product availability.

5 business days: ($2/piece or $100 minimum)

 If your rush order is delayed for unforeseen circumstances, the rush fee associated (prorated to the specific items delayed) will be refunded unless a different resolution is provided and agreed on between Think Local & customer.

HOLIDAYS

We observe the following holidays, which will not count as production days:

Memorial Day - Last Monday of every May

Independence Day (Week-long Shutdown) - Usually July 4th - July 11th

Labor Day - First Monday of every September

Thanksgiving Day - Fourth Thursday of every November

Christmas & New Year’s (Week-long Shutdown) - USUALLY December 24th - January 3rd

ESTIMATES/QUOTES

Estimates are valid for up to 30 days unless stated otherwise. Estimates provided through phone and email are subject to receipt of the final artwork to confirm accurate pricing.

PAYMENT TERMS

A 50% deposit is required on all orders above $100 (full payment on orders below) to begin processing & production. A full payment of the remaining balance is required upon pickup or prior to shipping. New Customers are 100% up front on first order.

  • We accept: All major Credit Cards, Cash, Checks and Purchase Orders.

  • Checks must clear prior to starting an order or shipping a completed order. Customers will accept entire responsibility for any delay this may cause.

  • Purchase Orders are accepted for qualified schools, universities and organizations.

  • Checks can be made payable to: Think Local Printing

There is a $50 fee for all returned checks. In the event that a check has been returned, the customer will be notified and informed that they have 3 days to make restitution, including any related fees. A check will not be accepted.

ARTWORK

Artwork Requirements

  • All submitted files must be in 300 DPI or in Vector format.

  • Accepted raster files are: .PSD, .PNG - on transparent background

  • Accepted vector files are: .EPS, .AI, .PDF, .SVG

  • Files submitted in low quality (non-vector, or below 300 DPI) are subject to art preparation and editing fees. Customers will be informed of any fees before proceeding.

  • Artwork design should be sized to the physical print size

  • All text must be converted to outlines

Artwork Design & Preparation

  • Design typically takes 48 hours to complete, however it is subject to the details of each project.

  • Design time should be accounted separately from the turnaround time of an order. 

  • Design services are quoted prior to proceeding. Unless specifically stated, artwork fees do not include ownership of artwork, this is strictly time billed for designing.

ORDER/ART PROOF APPROVAL

After a 50% deposit of the invoice, we will provide an invoice and a digital proof via email for every order (including re-orders). It is the responsibility of the customer to approve the proof and check for the accuracy of:

  • Sizing

  • Quantity

  • Garment type, style & color

  • Deadline/Delivery Date

  • Spelling

  • Ink colors

  • Placement & print size

  • Final design of artwork proof

We will not accept responsibility for errors, misspellings and corrections not implemented and/or requested after the final artwork proof approval.

Any changes made after the original approval (if possible) may cause delays in production time and/or additional costs.

CUSTOMER SUPPLIED GARMENTS

  • We require a digital spreadsheet emailed or printed alongside the delivered garments

  • We will accept a supplier packing list 

  • Not providing a spreadsheet is subject to a recount / organization fee of $20 per 100 garments.

  • Garments that require extra handling (such as tagged garments or individual bagged garments) may be subject to an additional handling fee. This fee will be added to the final invoice.

 Customers are still subjected to the under run policy. It is our goal to provide the utmost care for your garments and excellent printing services. However, when working with unknown garments under high heat and other factors there are things we can’t predict. Therefore, Think Local will not be liable for costs of customer supplied garments. In the scenario of a misprint, Think Local will deduct the value of the services provided for that order / items.

PRODUCT AVAILABILITY

Think Local will not be responsible for items that are out of stock. We will do our best to provide the most accurate inventory at the time of order. Should specified items become out of stock, we will contact the customer with a comparable replacement prior to printing. 

CANCELLATIONS, RETURNS, & EXCHANGES

Cancellation & Exchange of Products on orders prior to the production process are subject to up to a 130% restocking fee once a deposit is submitted on an order, plus any additional fees incurred (Shipping & Supplies). Once garments have been printed, cancellations will not be accepted. Think Local accepts exchanges & replacements (within 30 days) for equal value for products with the following issues:

  • Manufacturer Imperfections

  • Print Damage (cracking, peeling, missing parts of print)

  • Graphic errors on the part of Think Local

Products must be exchanged unless approved by management. We will not accept claims for incorrect quantity once the customer leaves the shop. Claims regarding print quality MUST be reported within 72 hours after the order has been received. Please contact us immediately with any concerns regarding an order and we will work hard to resolve any issues!

Decoration Results & Acceptable Variances

Due to the nature of decoration and substrates there are industry acceptable variances within the following processes:

 Embroidery

  • Lettering under 3/16" - clarity/sharpness will vary due to the nature of thread and embroidery

  • Acceptable placement tolerance range of 1/4" both vertically and horizontally on garment

  • Each embroidered product / substrate will vary depending on fabric type, thickness and construction

  • Supplied garments will have no guarantee of results

 Screen Printing

  • ​Due to porous nature of fabric, garment print & opacity can vary within the same products

  • Print results vary between synthetics/polyester, blends and cotton (opacity, print hand, color vibrancy results)

  • Print color results vary depending on each garment color

  • Pantones are matched as closely as possible

  • Acceptable +/- 10 degree angle tolerance on garment

  • Special effects such as foil, glitter, glow and other additives can diminish through multiple washes

  • Supplied garments will have no guarantee on results

  • Inconsistencies may occur in registration and ink coverage when printing over zippers, pockets or any other uneven surfaces. Think Local will not be responsible for these inconsistencies.

 Promotional Products

  • Cylindrical products will have a 1/4" horizontal variance

  • Print area is subject to a 5% margin of variance relative to product dimensions (ie. a 3x3"  print area can range up to 1/6"(

  • Print clarity is subject of each substrate 

  • Color results are "closest match" including pantones

ORDER PICKUP

Any order that is not picked up after 90 days is subject to be donated, recycled or properly disposed of. Payments already made on the order are not eligible for any refund or credit.

SOCIAL MEDIA SHARING

If you are not comfortable with your design being shared, please let us know when you place your order. If you do not specify otherwise, we will assume that we have your full permission to share your awesome printed apparel!

SHIPPING

Think Local ships through trusted partners such as FedEx, UPS and USPS. Customers are responsible for all shipping costs unless stated otherwise. 

BEST PRICE GUARANTEE

In the event that we’re not the best price, Think Local will match or beat a competing quote once the following conditions are met.

  • Provide an official quote from a competing vendor dated within 30 days

  • Competing quote must be for the same garment type, color, quantity, and artwork

  • Competing company is located in Massachusetts or Rhode Island

Think Local reserves the right to accept or discard the price match guarantee. A quote from a competitor must be present to be considered for a price match. If and when the price match guarantee is accepted, we will match or beat their price.

GARMENT SUBJECTIVITY

Think Local will not be responsible for your not liking the garments you ordered or the artwork that is printed. We do our very best to provide you with the information necessary to properly choose the best garment for your project. However, we expect you to do some research on your own as well. We do our best to provide garment specs for all products listed on our website or links to the manufacturers website where the sizing charts are provided. This allows you to ensure the garment will fit as you intend it to. If you have any doubt whether you will like a product, we recommend ordering a blank sample first. Ordering blank samples will push back your order, as we cannot begin until the entire order has been finalized.

SAMPLES

Blank samples can be purchased and are either yours to keep or bring them back to be used in your final order. If they are used in your final order, we’ll apply a credit to your order for the samples, less any shipping for the samples.

MISPRINTS & SPOILAGE

In any type of printing industry, misprints happen. Think Local will not be responsible for under-runs or spoilage up to 3% on jobs of 100 or more shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (we strongly encourage you to order extra). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).